Customers with concerns about materials in Easttown Library's collection should discuss the material in question with the appropriate staff member or the Person in Charge. If the issue is not resolved, the customer may express his/her concerns by completing the Statement of Concern Form which is available at the Circulation Desk. The form will be referred to the Library Director, who will send a letter acknowledging its receipt along with a copy of the Materials Selection Policy to the customer.
Within two weeks of receiving the Statement of Concern Form, Easttown Library staff will complete a review of the material in question and make a recommendation about its status to the Library Director. The Library Director will then write to the customer about the resolution of the issue. If the individual is not satisfied with the action taken, he/she may appeal to the Library Board at its next regularly scheduled meeting.
Adopted 9/18/1997; Last Revised 3/21/2012
